All Systems Operational

About This Site

Welcome to etherFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure   Operational
Customer Portal   Operational
Reseller Portal   Operational
Telephony Operational
U.S. Inbound Toll-Free   Operational
U.S. Inbound DID   Operational
International Inbound Telephony   Operational
Canada Inbound Telephony   Operational
U.S. Outbound   Operational
Canada Outbound   Operational
International Outbound   Operational
U.S. API Services Operational
U.S. REST Services   ? Operational
U.S. SOAP Services   ? Operational
Canada API Services Operational
Canada REST Services   ? Operational
Canada SOAP Services   ? Operational
Analog to etherFAX (A2E) Device Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
U.S. SOAP Uptime
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U.S. SOAP Response Time
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U.S. REST Uptime
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U.S. REST Response Time
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Canada SOAP Uptime
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Canada SOAP Response Time
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Canada REST Uptime
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Canada REST Response Time
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U.S. REST 2.0 Response Time
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U.S. REST 2.0 Uptime
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Past Incidents
Jan 17, 2018

No incidents reported today.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018
Completed - All systems have been verified as operational. This concludes the maintenance window. As expected during this maintenance, there was one blip in connectivity at approximately 1:40am EST lasting 80 seconds.
Jan 14, 02:48 EST
Verifying - etherFAX engineers are in the final stages of verifying operation across the entire platform. All scheduled work has been completed. We'll give the OFFICIAL "All Done" notice in the next few minutes.
Jan 14, 02:40 EST
Update - Cheers have been heard out of the etherFAX command center! Engineers are currently monitoring the systems. Just a few housekeeping items left. We'll continue to keep you updated.
Jan 14, 02:19 EST
Update - Engineers are now focused on the Denver database infrastructure. Shouldn't be long now!
Jan 14, 01:37 EST
Update - Engineers are verifying a few items in the Toronto database infrastructure and will then move on to start working on welcoming Denver to the party! The maintenance is still progressing as planned.
Jan 14, 00:37 EST
Update - Maintenance is progressing as planned. The team is hard at work to keep your faxes flowing.
Jan 13, 23:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 EST
Update - We will be rescheduling this maintenance window to January 13th, 2018 at 11:00pm EST due to Winter Storm Grayson.
Jan 4, 14:39 EST
Scheduled - Engineers will be performing scripted maintenance on database infrastructure across all data centers to facilitate bringing our newest site in Denver, CO online. During this range there may be momentary lapses (ranging between 30-45 seconds) in API connectivity. However, all telephony related resources will remain unaffected.
Dec 11, 11:02 EST
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018
Resolved - Winter Storm Grayson has departed the New York Metro area and has left approximately 8 inches of snow in Newark. No issues were encountered at the data center during the storm. We will be closing this incident out.
Jan 5, 08:21 EST
Monitoring - The etherFAX team is monitoring Winter Storm Grayson and its potential effects on the north east United States. The current data center status is given below. In addition, the etherFAX team is prepared to help mitigate any carrier outages during this storm as well as any specific customer needs.

NY1 Data Center Status:
- The generators have been tested, fuel tanks are full, levels verified.
- Special arrangements have been made to make sure data center staff is available on site as necessary to maintain operability standards.
- Hotel rooms have been secured near the site, and have cots, MREs, and other emergency supplies on site should the situation become extreme.
Jan 4, 08:38 EST
Jan 4, 2018
Resolved - Users who were reporting issues have advised that connectivity has returned to normal at this time.
Jan 4, 20:20 EST
Update - Some recipients of the last update may have seen "A fix has been implemented" for the update. This was incorrectly displayed. The etherFAX team is still monitoring outside channels for updates on the issue. etherFAX infrastructure is NOT directly affected and does not use Microsoft Azure in any facet.
Jan 4, 17:53 EST
Monitoring - etherFAX Engineers are monitoring outside channels for any updates.
Jan 4, 17:44 EST
Investigating - We've received a few tickets related to connection issues from customers connecting from Microsoft Azure cloud computing platform. etherFAX does not utilize Microsoft Azure in any way. However, etherFAX engineers have verified that all etherFAX services are up and running within our network as a sanity check. We will keep you posted if we receive any updates from Microsoft or any trends are noticed by our affected customers. We encourage those customers running on Microsoft Azure to check their Azure dashboards for any updates as well as opening a ticket if necessary.
Jan 4, 17:44 EST
Jan 3, 2018

No incidents reported.