Monitoring - Hurricane Florence continues to strengthen and a landfall along the Mid-Atlantic coast is all but imminent. The etherFAX team would like to ensure all of our customers in the path of the storm that we have made arrangements to provide any and all support necessary during and after the storm.

If you need any assistance please email support@etherFAX.net and include 'Hurricane Affected' in the subject line of your request. Our team will be responding to those requests 24 hours a day and providing support to keep these vital services up and data flowing during this time. 

There are no expected storm threats to etherFAX infrastructure or data centers.

Most of all we hope that those in the path of the Hurricane Florence stay safe throughout the storm.
Sep 10, 11:10 EDT

About This Site

Welcome to etherFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure   Operational
Customer Portal   Operational
Reseller Portal   Operational
Telephony Operational
U.S. Inbound Toll-Free   Operational
U.S. Inbound DID   Operational
International Inbound Telephony   Operational
Canada Inbound Telephony   Operational
U.S. Outbound   Operational
Canada Outbound   Operational
International Outbound   Operational
U.S. API Services Operational
U.S. REST Services   ? Operational
U.S. SOAP Services   ? Operational
U.S. SMS Services   Operational
Canada API Services Operational
Canada REST Services   ? Operational
Canada SOAP Services   ? Operational
Analog to etherFAX (A2E) Device Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
U.S. SOAP Uptime
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U.S. SOAP Response Time
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U.S. REST Uptime
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U.S. REST Response Time
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U.S. REST 2.0 Uptime
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U.S. REST 2.0 Response Time
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Canada SOAP Uptime
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Canada SOAP Response Time
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Canada REST Uptime
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Canada REST Response Time
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U.S. SMS Services
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Past Incidents
Sep 19, 2018

No incidents reported today.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - We have received no new reports of connectivity issues in the last 18 hours, and outage tracking sites indicate that things have returned to normal. Closing this incident.
Sep 14, 11:38 EDT
Update - Several customers on Cox Communications who reported issues have had their issues clear within the last 30-45 minutes.
Sep 13, 16:36 EDT
Monitoring - etherFAX continues to monitor the ISP's reports of trouble.
Sep 13, 12:44 EDT
Update - Frontier Communications has confirmed and is investigating an issue on their network. We are still looking into other ISP's at this time and any backbone carriers that they share.
Sep 13, 12:00 EDT
Investigating - etherFAX engineers are aware of several reports from customers encountering timeouts. At this time all etherFAX equipment and services are functioning. We are working to verify any issues with ISPs or backbone carriers.
Sep 13, 11:06 EDT
Sep 13, 2018
Completed - Monitoring looks good, all systems are operational, and client connectivity has returned as expected. This window is complete.
Sep 13, 23:36 EDT
Verifying - Maintenance has completed and engineers are validating connections from external endpoints, as well as monitoring client connections.
Sep 13, 23:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - etherFAX will be reissuing our SSL certificate which secures communication with our fax service API's. This is in response to the PKI consortium and community’s decision to distrust certificates issued by Symantec’s legacy root certificates which includes GeoTrust, etherFAX’s Certificate Vendor. Most users will not need to make any changes to accept the new certificate, so long as they have somewhat recently updated root bundles.

The new certificate will be validated using the following chain. If required the root and intermediate certificates can be obtained from the following links. Once again, in most cases this will not be required.

Root CA: DigiCert High Assurance EV Root CA - Valid from: 11/9/2006 to 11/9/2031 - Download here: https://dl.cacerts.digicert.com/DigiCertHighAssuranceEVRootCA.crt

Intermediate CA: GeoTrust EV RSA CA 2018 - Valid from: 11/6/2017 to 11/6/2027 - Download here: https://dl.cacerts.digicert.com/GeoTrustEVRSACA2018.crt
Sep 6, 18:51 EDT
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.