All Systems Operational

About This Site

Welcome to etherFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure   Operational
Customer Portal   Operational
Reseller Portal   Operational
Telephony Operational
U.S. Inbound Toll-Free   Operational
U.S. Inbound DID   Operational
International Inbound Telephony   Operational
Canada Inbound Telephony   Operational
U.S. Outbound   Operational
Canada Outbound   Operational
International Outbound   Operational
U.S. API Services Operational
U.S. REST Services   ? Operational
U.S. SOAP Services   ? Operational
U.S. SMS Services   Operational
Canada API Services Operational
Canada REST Services   ? Operational
Canada SOAP Services   ? Operational
Analog to etherFAX (A2E) Device Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
U.S. SOAP Uptime
Fetching
U.S. SOAP Response Time
Fetching
U.S. REST Uptime
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U.S. REST Response Time
Fetching
U.S. REST 2.0 Uptime
Fetching
U.S. REST 2.0 Response Time
Fetching
Canada SOAP Uptime
Fetching
Canada SOAP Response Time
Fetching
Canada REST Uptime
Fetching
Canada REST Response Time
Fetching
U.S. SMS Services
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Past Incidents
Jan 23, 2019

No incidents reported today.

Jan 22, 2019

No incidents reported.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019
Completed - The scheduled maintenance has been completed.
Jan 19, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 06:00 EST
Scheduled - On-site engineers will be performing scheduled maintenance and hardware updates. All preparations will be made to avoid any service interruptions. However, during this time this window there is the possibility of brief service connectivity outages (not exceeding 10 minutes). To reduce outages engineers will utilize our redundant ISP's.
Jan 9, 09:36 EST
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Scheduled - On-site engineers will be performing scheduled maintenance and hardware updates. All preparations will be made to avoid any service interruptions. However, during this time this window there is the possibility of brief service connectivity outages (not exceeding 10 minutes). To reduce outages engineers will utilize our redundant ISP's.
Jan 9, 09:34 EST
Jan 18, 2019
Resolved - All monitoring over the last few hours has shown a successful resolution of this issue.
Jan 18, 14:23 EST
Monitoring - Database administrators identified a hung procedure within the database which was causing the failures. It was terminated and monitoring is showing successful submissions.
Jan 18, 10:06 EST
Investigating - Engineers are investigating reports of some outbound fax submissions failing when submitting to our Canadian data center (ca.connect.etherfax.net)
Jan 18, 09:59 EST
Resolved - The issue tied to a specific inbound carrier for faxes destined to US DIDs has been resolved. An inter-connect was restored shortly before 7am EST and has been stable since.
Jan 18, 09:56 EST
Monitoring - A workaround has been put in place and we are seeing calls complete from this provider.
Jan 18, 06:42 EST
Investigating - After scheduled hardware maintenance engineers noted that a provider connection has not reestablished at layer 3. Engineers are engaged with the provider and have escalated.
Jan 18, 06:31 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 EST
Scheduled - On-site engineers will be performing scheduled maintenance and hardware updates. All preparations will be made to avoid any service interruptions. However, during this time this window there is the possibility of brief service connectivity outages (not exceeding 10 minutes). To reduce outages engineers will utilize our redundant ISP's.
Jan 9, 09:32 EST
Jan 17, 2019
Completed - Maintenance window 3 has concluded.
Jan 17, 03:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 EST
Scheduled - On-site engineers will be performing scheduled maintenance and hardware updates. All preparations will be made to avoid any service interruptions. However, during this time this window there is the possibility of brief service connectivity outages (not exceeding 10 minutes). To reduce outages engineers will utilize our redundant ISP's.
Jan 9, 09:31 EST
Jan 16, 2019
Completed - Maintenance window 2 has concluded.
Jan 16, 03:41 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:01 EST
Scheduled - On-site engineers will be performing scheduled maintenance and hardware updates. All preparations will be made to avoid any service interruptions. However, during this time this window there is the possibility of brief service connectivity outages (not exceeding 10 minutes). To reduce outages engineers will utilize our redundant ISP's.
Jan 9, 09:29 EST
Jan 15, 2019
Completed - Maintenance window 1 has concluded.
Jan 15, 00:51 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:01 EST
Scheduled - On-site engineers will be performing scheduled maintenance and hardware updates. All preparations will be made to avoid any service interruptions. However, during this time this window there is the possibility of brief service connectivity outages (not exceeding 10 minutes). To reduce outages engineers will utilize our redundant ISP's.
Jan 9, 09:28 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.