Momentary Connection Blip

Incident Report for etherFAX

Resolved

This incident has been resolved.

Posted Oct 05, 2018 - 20:03 EDT

Update

No additional connection issues have surfaced, and all monitoring has been clean for 6+ hours. Engineers are continuing to investigate what triggered the monitoring alerts, but this tracking incident will be closed.

Posted Oct 05, 2018 - 20:03 EDT

Monitoring

At 13:35:01 EDT etherFAX outside monitoring detected a momentary connection lapse reaching our service. This was restored on the next polling check and the service was up at 13:36:17. Engineers have noted no issues with etherFAX hardware or cross-connects and have engaged the ISP for analysis.

Posted Oct 05, 2018 - 13:49 EDT

This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services).