Sporadic Connection Failures

Incident Report for etherFAX

Resolved

Services have been stable for approximately 45 minutes with no negative indicators from our monitoring. Further investigation on the specific node will be completed during business hours.

Posted Mar 20, 2018 - 03:33 EDT

Monitoring

Engineers are continuing to monitor the production pool to ensure the issue was completely isolated to the previously removed node.

Posted Mar 20, 2018 - 03:16 EDT

Identified

Engineers have manually removed a node out of the web service pool which may have been the source of these failures. Continuing to monitor.

Posted Mar 20, 2018 - 02:44 EDT

Investigating

Engineers were alerted to sporadic connection failures from outside monitoring. This is currently being investigated.

Posted Mar 20, 2018 - 02:32 EDT

This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services).