All Systems Operational

About This Site

Welcome to etherFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational
Customer Portal Operational
Reseller Portal Operational
Telephony Operational
U.S. Inbound Toll-Free Operational
U.S. Inbound DID Operational
International Inbound Telephony Operational
Canada Inbound Telephony Operational
U.S. Outbound Operational
Canada Outbound Operational
International Outbound Operational
U.S. API Services Operational
U.S. REST Services ? Operational
U.S. SOAP Services ? Operational
U.S. SMS Services Operational
Canada API Services Operational
Canada REST Services ? Operational
Canada SOAP Services ? Operational
Analog to etherFAX (A2E) Device Services ? Operational
Mobile & Container Applications Operational
DirectFax for Slack Operational
DirectFax for Microsoft Teams Operational
Slack Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[NY1] - Database Hardware Upgrade Jun 5, 20:00 - Jun 6, 00:00 EDT
etherFAX engineers will be performing a hardware upgrade on the NY1 database infrastructure. During this time system loads and traffic will be transferred to our Denver, US data center as needed. No customer interactions is required. There may be momentary web service timeouts as the cutover to new hardware occurs.
Posted on May 5, 22:44 EDT
U.S. SOAP Uptime
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U.S. SOAP Response Time
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U.S. REST Uptime
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U.S. REST Response Time
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U.S. REST 2.0 Uptime
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U.S. REST 2.0 Response Time
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Canada SOAP Uptime
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Canada SOAP Response Time
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Canada REST Uptime
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Canada REST Response Time
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Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021
Resolved - The carrier advises the issue is resolved and their team is still investigating the root cause and will publish an RFO in the coming days. We will pass along that detail once we have it.
Apr 27, 14:34 EDT
Monitoring - The carrier has advised they are starting to gradually process calls. Their engineering and operations team continues to monitor.
Apr 27, 12:53 EDT
Identified - etherFAX engineers are going to repoint the Canadian service URL to our US data center temporarily in order to service outbound faxes. Inbound faxing will still remain affected.
Apr 27, 11:56 EDT
Investigating - Our Canadian telephony carrier is currently experiencing a network wide disruption to their services. We are engaged with them and awaiting updates.
Apr 27, 11:51 EDT
Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.