All Systems Operational

About This Site

Welcome to etherFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational
Customer Portal Operational
Reseller Portal Operational
Telephony Operational
U.S. Inbound Toll-Free Operational
U.S. Inbound DID Operational
International Inbound Telephony Operational
Canada Inbound Telephony Operational
U.S. Outbound Operational
Canada Outbound Operational
International Outbound Operational
U.S. API Services Operational
U.S. REST Services ? Operational
U.S. SOAP Services ? Operational
U.S. SMS Services Operational
Canada API Services Operational
Canada REST Services ? Operational
Canada SOAP Services ? Operational
Analog to etherFAX (A2E) Device Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
U.S. SOAP Uptime
Fetching
U.S. SOAP Response Time
Fetching
U.S. REST Uptime
Fetching
U.S. REST Response Time
Fetching
U.S. REST 2.0 Uptime
Fetching
U.S. REST 2.0 Response Time
Fetching
Canada SOAP Uptime
Fetching
Canada SOAP Response Time
Fetching
Canada REST Uptime
Fetching
Canada REST Response Time
Fetching
U.S. SMS Services
Fetching
Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019
Resolved - We've seen consistent call completions for the remainder of the day. Any further information will be included in the post-mortem once that is provided to us by the carrier.
Dec 12, 16:08 EST
Monitoring - We are seeing outbound calls complete successfully now. Still awaiting official update from our underlying carrier in Toronto (TR1). Also, of note, inbound calls to Canadian numbers were not affected during this time.
Dec 12, 10:55 EST
Investigating - Our carrier in our Toronto data center has advised of an outbound calling issue. They are currently aware and are investigating. More updates to follow.
Dec 12, 10:11 EST
Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Resolved - This incident has been resolved.
Dec 5, 14:16 EST
Monitoring - We are seeing recovery on the delivery degradation to and from a portion of US Short Codes and Long Codes. We'll continue to monitor and provide updates if there are any changes.
Dec 5, 12:28 EST
Investigating - Our SMS service provider is currently experiencing a delay in transmitting SMS messages to US destinations. This may prevent you from logging into the etherFAX portals if you have chosen to receive your 2FA code via SMS. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Dec 5, 11:58 EST
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.