Monitoring - The situation is stable at this time as a result of the routing updates earlier in the day. ETHERFAX continues to be engaged with our carrier partner experiencing the issue while they continue to investigate and determine the root cause.
Dec 05, 2024 - 21:35 EST
Update - While the affected carrier is still performing investigations on the actual circuit, we initiated a routing template update with the RespOrg across all of our affected toll-free numbers. This has now been 95% completed and we are seeing positive results. As mentioned, investigation continues with the affected carrier to determine and address root cause.
Dec 05, 2024 - 14:42 EST
Update - ETHERFAX is still actively engaged with both RESPOrg and Carrier contacts to coordinate a restoration.
Dec 05, 2024 - 11:56 EST
Investigating - ETHERFAX is aware of a possible carrier incident affecting some inbound toll-free numbers. While some mitigation steps have been taken on the carrier side failed calls are still being reported which are not reaching the ETHERFAX network. ETHERFAX is actively engaged with both carrier and RESPOrg parties involved in the toll-free routing process.
Dec 05, 2024 - 10:25 EST
Welcome to ETHERFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.
Database Infrastructure
Operational
Customer Portal
Operational
Reseller Portal
Operational
Telephony
Operational
U.S. Inbound Toll-Free
Operational
U.S. Inbound DID
Operational
International Inbound Telephony
Operational
Canada Inbound Telephony
Operational
U.S. Outbound
Operational
Canada Outbound
Operational
International Outbound
Operational
U.S. API Services
Operational
U.S. REST Services
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Operational
U.S. SOAP Services
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Operational
U.S. SMS Services
Operational
Canada API Services
Operational
Canada REST Services
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Operational
Canada SOAP Services
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Operational
Mobile & Container Applications
Operational
DirectFax® for Slack
Operational
DirectFax® for Microsoft Teams
Operational
Slack Health
Operational
DirectFax® Email-to-Fax Services
Operational
DirectFax® Email-to-Fax Services - U.S.
Operational