Status Page
All Systems Operational

About This Site

Welcome to etherFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational
Customer Portal Operational
Reseller Portal Operational
Telephony Operational
U.S. Inbound Toll-Free Operational
U.S. Inbound DID Operational
International Inbound Telephony Operational
Canada Inbound Telephony Operational
U.S. Outbound Operational
Canada Outbound Operational
International Outbound Operational
U.S. API Services Operational
U.S. REST Services ? Operational
U.S. SOAP Services ? Operational
U.S. SMS Services Operational
Canada API Services Operational
Canada REST Services ? Operational
Canada SOAP Services ? Operational
Analog to etherFAX (A2E) Device Services ? Operational
Mobile & Container Applications Operational
DirectFax® for Slack Operational
DirectFax® for Microsoft Teams Operational
Slack Health Operational
DirectFax® Email-to-Fax Services Operational
DirectFax® Email-to-Fax Services - U.S. Operational
DirectFax® Email-to-Fax Services - CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
U.S. SOAP Uptime
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U.S. SOAP Response Time
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U.S. REST Uptime
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U.S. REST Response Time
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U.S. REST 2.0 Uptime
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U.S. REST 2.0 Response Time
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U.S. - DirectFax® Email-to-Fax Services
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Canada SOAP Uptime
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Canada SOAP Response Time
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Canada REST Uptime
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Canada REST Response Time
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Canada - DirectFax® Email-to-Fax Services
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Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 12:22 EDT
Monitoring - Services are confirmed operational on additional ISP's, and engineers are monitoring for any changes to traffic or customer access.
Jul 15, 14:20 EDT
Identified - Engineers have determined that ISP access is impacted at least in portions of the country via this ISP, so remediations are being taken to route around the impacted network.
Jul 15, 13:58 EDT
Investigating - EtherFAX engineers are investigating alerts of an ISP outage on a provider that facilitates access to our API. Engineers will assess movement of traffic away from the impacted ISP.
Jul 15, 13:46 EDT
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 EDT
Scheduled - One of our ISPs in the NY1 data center has alerted etherFAX to maintenance that will occur during this window. We will be adjusting DNS records to point away from this ISP circuit. There is no expected impact to customers during this time. This is round 2 of 2. This maintenance was moved by ISP to July 11th from July 14th. The window for the 14th has been cancelled.
Jul 10, 12:33 EDT
Jul 11, 2024
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 EDT
Scheduled - One of our ISPs in the NY1 data center has alerted etherFAX to maintenance that will occur during this window. We will be adjusting DNS records to point away from this ISP circuit. There is no expected impact to customers during this time. This will round 1 of 2 with the second occurring on 7/14. A separate notice will be sent for round 2.
Jun 28, 14:25 EDT
Jul 7, 2024