GFI FaxMaker Billing Server Issues

Incident Report for etherFAX

Resolved

This incident has been resolved.

Posted Feb 04, 2019 - 09:10 EST

Monitoring

GFI has communicated that they have a fix in place and are verifying it now.

Posted Feb 01, 2019 - 15:42 EST

Identified

GFI is currently investigating this issue.

Posted Feb 01, 2019 - 14:55 EST

Investigating

We're receiving numerous complaints from customers utilizing GFI FaxMaker regarding the GFI Billing Server stating they have no credits. GFI is currently investigating this issue. For more information please contact GFI Support directly. Please note there are no issues on the etherFAX service or infrastructure.

Posted Feb 01, 2019 - 14:54 EST