Service Connection Issue
Incident Report for etherFAX
Resolved
Traffic has been monitoring cleanly, and all services are operating as expecting. This incident will be closed.
Posted Dec 04, 2018 - 20:08 EST
Monitoring
Service has restored. Engineering has removed the faulty equipment. We are continuing to monitor.
Posted Dec 04, 2018 - 19:03 EST
Identified
Engineers have identified an issue with a faulty load balancer. They are working to remove it from service and push the traffic to an alternate unit.
Posted Dec 04, 2018 - 18:50 EST
Investigating
Engineers are investigating connectivity issues reaching the etherFAX service.
Posted Dec 04, 2018 - 18:36 EST
This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services).
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