We have received no new reports of connectivity issues in the last 18 hours, and outage tracking sites indicate that things have returned to normal. Closing this incident.
Posted Sep 14, 2018 - 11:38 EDT
Update
Several customers on Cox Communications who reported issues have had their issues clear within the last 30-45 minutes.
Posted Sep 13, 2018 - 16:36 EDT
Monitoring
etherFAX continues to monitor the ISP's reports of trouble.
Posted Sep 13, 2018 - 12:44 EDT
Update
Frontier Communications has confirmed and is investigating an issue on their network. We are still looking into other ISP's at this time and any backbone carriers that they share.
Posted Sep 13, 2018 - 12:00 EDT
Investigating
etherFAX engineers are aware of several reports from customers encountering timeouts. At this time all etherFAX equipment and services are functioning. We are working to verify any issues with ISPs or backbone carriers.
Posted Sep 13, 2018 - 11:06 EDT
This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services).