Status Page

All Systems Operational

About This Site

Welcome to ETHERFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational
Customer Portal Operational
Reseller Portal Operational
Telephony Operational
U.S. Inbound Toll-Free Operational
U.S. Inbound DID Operational
International Inbound Telephony Operational
Canada Inbound Telephony Operational
U.S. Outbound Operational
Canada Outbound Operational
International Outbound Operational
U.S. API Services Operational
U.S. REST Services ? Operational
U.S. SOAP Services ? Operational
U.S. SMS Services Operational
Canada API Services Operational
Canada REST Services ? Operational
Canada SOAP Services ? Operational
Mobile & Container Applications Operational
DirectFax® for Slack Operational
DirectFax® for Microsoft Teams Operational
Slack Health Operational
DirectFax® Email-to-Fax Services Operational
DirectFax® Email-to-Fax Services - U.S. Operational
DirectFax® Email-to-Fax Services - CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
U.S. SOAP Uptime
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U.S. SOAP Response Time
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U.S. REST Uptime
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U.S. REST Response Time
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U.S. REST 2.0 Uptime
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U.S. REST 2.0 Response Time
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U.S. - DirectFax® Email-to-Fax Services
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Canada SOAP Uptime
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Canada SOAP Response Time
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Canada REST Uptime
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Canada REST Response Time
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Canada - DirectFax® Email-to-Fax Services
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Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Resolved - Monitoring has continued to show normal call completions. We are going to go ahead and close this incident.
Mar 23, 21:36 EDT
Monitoring - ETHERFAX staff have worked with personnel inside data center to power cycle the equipment. It has returned to normal operation. Numbers have been rerouted around this issue and engineers are monitoring.
Mar 23, 13:46 EDT
Update - We are continuing to investigate this issue.
Mar 23, 13:22 EDT
Investigating - Engineers are currently aware of an issue affect a hardware switch in our Denver data center. The team is working to route calls off this switch to alternate paths.
Mar 23, 13:14 EDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Resolved - The affected ISP has issued their RFO and advised a hardware card failure on their network backbone. An ISP field engineer dispatch was required to move traffic off. A new card was shipped to site and was replaced by the field engineer. Note, ETHERFAX kept the incident open although in a monitoring state until the repair was completed by the ISP.
Mar 19, 14:24 EDT
Update - Engineers are beginning to move some services back to primary ISP. An issue was noted with DirectFax Email Services rejecting emails due to a configuration error with our domain validation check. This was just resolved.
Mar 6, 11:07 EST
Monitoring - All services are operating as expected.

For any applications that remain unable to access our API or endpoints, ensure that outbound firewall rules permit this access. DNS changes made during failover events mean that hard-coded IP address rules or DNS entries may prevent normal operation.

Engineers will continue to monitor performance of the network into tomorrow.

Mar 6, 00:45 EST
Update - Most services have restored fully through alternate paths. Engineers continue to work with our ISP and monitor performance.
Mar 5, 22:26 EST
Identified - Our primary ISP has reported a widespread issue. We have completed DNS updates to route API traffic around the affected provider. Engineers are continuing to monitor services and failover processes.
Mar 5, 20:42 EST
Investigating - ETHERFAX engineers are investigating an ISP level routing issue impacting connectivit to the API. Changes have been initiated to route around the impacted ISP.
Mar 5, 20:16 EST
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.