ETHERFAX Status

Status Page

All Systems Operational

About This Site

Welcome to ETHERFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational

Customer Portal Operational

Reseller Portal Operational

Telephony Operational

U.S. Inbound Toll-Free Operational

U.S. Inbound DID Operational

International Inbound Telephony Operational

Canada Inbound Telephony Operational

U.S. Outbound Operational

Canada Outbound Operational

International Outbound Operational

U.S. API Services Operational

U.S. REST Services Operational

U.S. SOAP Services Operational

U.S. SMS Services Operational

Canada API Services Operational

Canada REST Services Operational

Canada SOAP Services Operational

Mobile & Container Applications Operational

DirectFax® for Slack Operational

DirectFax® for Microsoft Teams Operational

Slack Health Operational

DirectFax® Email-to-Fax Services Operational

DirectFax® Email-to-Fax Services - U.S. Operational

DirectFax® Email-to-Fax Services - CA Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

U.S. SOAP Uptime

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U.S. SOAP Response Time

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U.S. REST Uptime

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U.S. REST Response Time

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U.S. REST 2.0 Uptime

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U.S. REST 2.0 Response Time

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U.S. - DirectFax® Email-to-Fax Services

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Canada SOAP Uptime

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Canada SOAP Response Time

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Canada REST Uptime

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Canada REST Response Time

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Canada - DirectFax® Email-to-Fax Services

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Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

Denver Telco Switch Outage

Resolved - Monitoring has continued to show normal call completions. We are going to go ahead and close this incident.
Mar 23, 21:36 EDT

Monitoring - ETHERFAX staff have worked with personnel inside data center to power cycle the equipment. It has returned to normal operation. Numbers have been rerouted around this issue and engineers are monitoring.
Mar 23, 13:46 EDT

Update - We are continuing to investigate this issue.
Mar 23, 13:22 EDT

Investigating - Engineers are currently aware of an issue affect a hardware switch in our Denver data center. The team is working to route calls off this switch to alternate paths.
Mar 23, 13:14 EDT

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

API Connectivity Issues

Resolved - The affected ISP has issued their RFO and advised a hardware card failure on their network backbone. An ISP field engineer dispatch was required to move traffic off. A new card was shipped to site and was replaced by the field engineer. Note, ETHERFAX kept the incident open although in a monitoring state until the repair was completed by the ISP.
Mar 19, 14:24 EDT

Update - Engineers are beginning to move some services back to primary ISP. An issue was noted with DirectFax Email Services rejecting emails due to a configuration error with our domain validation check. This was just resolved.
Mar 6, 11:07 EST

Monitoring - All services are operating as expected.

For any applications that remain unable to access our API or endpoints, ensure that outbound firewall rules permit this access. DNS changes made during failover events mean that hard-coded IP address rules or DNS entries may prevent normal operation.

Engineers will continue to monitor performance of the network into tomorrow.
Mar 6, 00:45 EST

Update - Most services have restored fully through alternate paths. Engineers continue to work with our ISP and monitor performance.
Mar 5, 22:26 EST

Identified - Our primary ISP has reported a widespread issue. We have completed DNS updates to route API traffic around the affected provider. Engineers are continuing to monitor services and failover processes.
Mar 5, 20:42 EST

Investigating - ETHERFAX engineers are investigating an ISP level routing issue impacting connectivit to the API. Changes have been initiated to route around the impacted ISP.
Mar 5, 20:16 EST