All Systems Operational
About This Site
Welcome to ETHERFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.
Database Infrastructure
Operational
Customer Portal
Operational
Reseller Portal
Operational
Telephony
Operational
U.S. Inbound Toll-Free
Operational
U.S. Inbound DID
Operational
International Inbound Telephony
Operational
Canada Inbound Telephony
Operational
U.S. Outbound
Operational
Canada Outbound
Operational
International Outbound
Operational
U.S. API Services
Operational
U.S. REST Services
Operational
U.S. SMS Services
Operational
Canada API Services
Operational
Canada REST Services
Operational
Mobile & Container Applications
Operational
DirectFax® for Microsoft Teams
Operational
DirectFax® Email-to-Fax Services
Operational
DirectFax® Email-to-Fax Services - U.S.
Operational
DirectFax® Email-to-Fax Services - CA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - ETHERFAX Database Infrastructure Sep 26, 2026 20:00-21:00 EDT
ETHERFAX will perform planned maintenance on our database cluster to apply required updates. These updates keep the platform current with vendor security, stability, and reliability patches.
What is happening
AWS under our direction will apply the pending OS updates to the cluster. On our Multi-AZ deployment, we will update the standby first, then fail over to the patched standby (brief primary promotion), then patch the former primary. Expected customer impact is limited to the duration of that failover, not a long outage.
Expected impact
Brief interruption or retry of API, portal, and fax-related database operations during failover
In-flight jobs may retry automatically; most customers will see only a short pause (1-2 minutes expected)
Telephony and inbound answering continue with no impact; some backend lookups/writes may lag during the window.
Recommended customer actions
No action is required on your side
Allow applications and integrations to retry failed requests
If you maintain local queues or custom listeners, confirm they handle short connection drops
Monitor status.etherfax.net during the window
Support
If you experience issues after the window that do not clear with a retry, contact ETHERFAX Support with your account ID and approximate time of the event.
We apologize for any inconvenience and appreciate your continued partnership.
--ETHERFAX Technical Operations
Posted on Sep 11, 2026 - 07:09 EDT
What is happening
AWS under our direction will apply the pending OS updates to the cluster. On our Multi-AZ deployment, we will update the standby first, then fail over to the patched standby (brief primary promotion), then patch the former primary. Expected customer impact is limited to the duration of that failover, not a long outage.
Expected impact
Brief interruption or retry of API, portal, and fax-related database operations during failover
In-flight jobs may retry automatically; most customers will see only a short pause (1-2 minutes expected)
Telephony and inbound answering continue with no impact; some backend lookups/writes may lag during the window.
Recommended customer actions
No action is required on your side
Allow applications and integrations to retry failed requests
If you maintain local queues or custom listeners, confirm they handle short connection drops
Monitor status.etherfax.net during the window
Support
If you experience issues after the window that do not clear with a retry, contact ETHERFAX Support with your account ID and approximate time of the event.
We apologize for any inconvenience and appreciate your continued partnership.
--ETHERFAX Technical Operations
Posted on Sep 11, 2026 - 07:09 EDT