Carrier Outage Affecting Some Inbound US DID

Incident Report for ETHERFAX

Resolved

The issue tied to a specific inbound carrier for faxes destined to US DIDs has been resolved. An inter-connect was restored shortly before 7am EST and has been stable since.
Posted Jan 18, 2019 - 09:56 EST

Monitoring

A workaround has been put in place and we are seeing calls complete from this provider.
Posted Jan 18, 2019 - 06:42 EST

Investigating

After scheduled hardware maintenance engineers noted that a provider connection has not reestablished at layer 3. Engineers are engaged with the provider and have escalated.
Posted Jan 18, 2019 - 06:31 EST
This incident affected: Telephony (U.S. Inbound DID).
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