DE1 ISP Issues

Incident Report for etherFAX

Resolved

This incident has been resolved.

Posted Nov 16, 2020 - 20:33 EST

Monitoring

Engineers have continued to see positive ping responses and stability on the circuit. This was part of a bigger outage with the ISP and we are waiting for more updates from them.

Posted Nov 16, 2020 - 16:46 EST

Update

Packet loss and stability have returned to normal levels.

Posted Nov 16, 2020 - 16:32 EST

Investigating

Engineers are currently monitoring a service provider issue affecting our DE1 (Denver, CO) data center. There should be no impact to services at this time.

Posted Nov 16, 2020 - 16:13 EST

This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services).