Engineers have continued to monitor the system for the past few hours. All automated monitoring checks and health of the hardware have been verified. The current incident will be resolved. Should any follow-up maintenance be required it will be communicated through this status page.
Posted Sep 03, 2024 - 20:27 EDT
Monitoring
Engineers have identified a core switch issue that caused a failover event within a switch stack. The ETHERFAX team is continuing to monitor the network and ensure all systems are continuing to function as expected after the recovery.
Posted Sep 03, 2024 - 16:16 EDT
Identified
We are observing some restoral in services at this time. We are continuing to monitor and confirm the platform stabilizes as expected.
Posted Sep 03, 2024 - 15:33 EDT
Update
We are continuing to investigate this issue.
Posted Sep 03, 2024 - 15:27 EDT
Investigating
Engineers have been alerted to an event impacting the ETHERFAX network at this time. We will post updates as they become available.
Posted Sep 03, 2024 - 15:26 EDT
This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services, U.S. SMS Services), Canada API Services (Canada REST Services, Canada SOAP Services), and Customer Portal, Reseller Portal.