US-NY1

Incident Report for ETHERFAX

Resolved

This incident has been resolved.
Posted Apr 25, 2022 - 23:29 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 25, 2022 - 14:27 EDT

Update

The issue has stabilized and engineers from both carrier and etherFAX sides are seeing good call completions. Root cause determination is on-going.
Posted Apr 25, 2022 - 14:27 EDT

Update

Engineers are working with the carrier to help isolate this issue.
Posted Apr 25, 2022 - 13:16 EDT

Investigating

Engineers are currently investigating reports of inbound toll calls failing to connect in our NY data center.
Posted Apr 25, 2022 - 12:50 EDT
This incident affected: Telephony (U.S. Inbound DID).