Sporadic reports of busy signals

Incident Report for etherFAX

Resolved

Monitoring has been clear for over an hour, and all calls are reaching as intended.

Posted Sep 23, 2019 - 18:17 EDT

Monitoring

Engineers have located a trunk group with intermittent issues and removing it from service. The reported issues should be reduced at this time.

Posted Sep 23, 2019 - 17:09 EDT

Investigating

EtherFAX engineers are investigating reports of sporadic busy signals on some inbound numbers. Engineers are engaged with carriers and looking into this presently.

Posted Sep 23, 2019 - 16:09 EDT

This incident affected: Telephony (U.S. Inbound Toll-Free, U.S. Inbound DID).