API Connection Failures

Incident Report for etherFAX

Resolved

This incident has been resolved.

Posted Oct 27, 2021 - 00:52 EDT

Monitoring

Critical emergency maintenance has been completed and engineers are continuing to monitor the components.

Posted Oct 26, 2021 - 23:38 EDT

Identified

Engineers will be performing a emergency database maintenance to assist in mitigating the issue observed. Some connection issues may be observed over the next few minutes.

Posted Oct 26, 2021 - 23:32 EDT

Update

Engineers are continuing to monitor the issue. Continued updates to follow.

Posted Oct 26, 2021 - 23:30 EDT

Investigating

Engineers are currently investigating some connection failures and delays connecting to the etherFAX API.

Posted Oct 26, 2021 - 22:50 EDT

This incident affected: U.S. API Services (U.S. REST Services, U.S. SOAP Services) and Database Infrastructure.